1. Tap the Activity Tab in the Cash App on your iPhone or Android device.
2. Tap the payment to be refunded.
3. Tap the three dots.
4. Tap "Refund."
5. Hit "OK."
With around 24 million monthly active users in 2019, Cash App is meant to be a peer-to-peer service. In theory, you should use it to make even with your friends after splitting taxi fare or to refund 50 percent to your sibling because they paid for the Mother’s Day gift in full. It is not uncommon that Cash App is used for giving out personal loans or paying for products and services, which leaves a lot of opportunities for possible fraud and scams.
Cash App refund payments are supposed to be instant and, therefore, irreversible. While you do have some options to try to get your money back through the app, there is no guarantee they will always work.
In case you’re dealing with a legitimate merchant and the purchase was finalized over Cash App, you should start the refund process through the app. If you sent money to the wrong person or the amount was incorrect, the sooner you realize it, the better as you might still be able to cancel the payment. If you suspect fraudulent transactions or if you believe you’ve been scammed, you might try to dispute the charges by asking Cash Support for help.